Terms of Service

1. Accounts, eligibility & verification

You must provide accurate account and transaction information and keep your credentials secure. Certain business, dealer, workshop, vendor, finance, bidding, payment, vehicle-transfer or other regulated workflows may require identity, KYC, ownership or authority checks before JOY Automart enables the relevant action.

2. JOY Auto Exchange

JOY Auto Exchange is a managed vehicle-commerce service. Published vehicles, inspection information, valuations, dealer offers, sourcing results, prices, availability, timing and transfer support are subject to the evidence available for the specific vehicle and transaction. A vehicle is described as JOY Verified only after the required verification status has been recorded in the marketplace.

3. Selling, inspections & ownership information

When submitting a vehicle for sale or inspection, you confirm that the vehicle information, mileage, registration details, chassis or VIN information, accident or repair history and your authority to act are accurate to the best of your knowledge. JOY Automart may request supporting documents or physical inspection before progressing a sale, dealer offer, transfer or settlement.

4. Vehicle sourcing & imports

Import and sourcing requests are requests for assistance, not guaranteed offers. Vehicle eligibility, landed cost, duty, tax, logistics, inspection, availability, delivery timing and registration requirements depend on the selected vehicle, origin, destination and applicable rules. A final commitment exists only when the applicable commercial terms are confirmed.

5. Dealer offers, auctions & human approvals

Dealer competition or bidding may be available to approved dealer accounts. Customer-facing references to dealer offers do not mean that retail customers have Dealer OS bidding privileges. Vehicle safety, final inspection grades, credit, payments, ownership documents, vehicle purchases, seller settlement and dispute outcomes remain subject to authorised human review and approval.

6. AI and automated assistance

JOY Automart may use AI to assist with search, matching, diagnostics, valuation ranges, market comparison, sourcing, fraud or risk indicators and workflow recommendations. AI outputs are advisory unless the service expressly states otherwise. AI does not replace required human approval for safety, credit, payment, ownership, settlement or dispute decisions.

7. Parts, orders, credit & delivery

Parts pricing, stock, delivery estimates, wholesale tiers, credit terms and return eligibility depend on the relevant product, account and confirmed order terms. Sourcing quotes are non-binding until confirmed. Approved business credit is governed by the credit terms shown or separately agreed for that account.

8. Payments, fees & third-party services

Where payment, finance, logistics, inspection, clearing, registration or other third-party services are used, their availability and additional terms may apply. JOY Automart will present applicable charges or transaction terms before an approval-dependent commitment where the product workflow requires it.

9. Acceptable use

You may not submit false ownership information, manipulate bidding, interfere with platform security, misuse another user's transaction identifiers, attempt to access records that do not belong to you, or use JOY Automart services for unlawful activity.

10. Service availability & liability

Services may be changed, suspended or unavailable from time to time. To the extent permitted by applicable law, JOY Automart is not responsible for indirect or consequential losses arising from unavailable services, inaccurate information supplied by users or third parties, or matters outside JOY Automart's reasonable control.

11. Governing law & contact

These Terms are governed by the laws of Bangladesh, subject to any mandatory rights that apply to a particular user or transaction. Questions about these Terms may be sent to legal@joyautomart.com.

Business contact

JOY Automart | Ahmed Arafat Joyadh, Proprietor

Operating office: 59/3/3 Purana Paltan, Dhaka 1000, Bangladesh

support@joyautomart.com | +880 1886 799533