Returns and Refunds

Requesting a parts return

The standard online parts-return request window is 7 days after the recorded delivery date. Select the delivered order and the exact items and quantities you wish to return. A submitted request is reviewed; it is not an automatic refund approval.

If delivery is recorded incorrectly, the online route is unavailable, or the request concerns a warranty or legal remedy outside that window, contact JOY support with your order reference. The online request window does not remove any mandatory consumer rights.

Wrong, damaged or unsuitable items

Explain whether the item arrived damaged, differs from the order, appears defective, does not fit, or is no longer wanted. Include the item reference, quantity and available photos. Keep packaging and order evidence for review.

Do not install or continue using a part that appears unsafe. Catalogue matches alone do not establish exact vehicle fitment.

Return arrangements and charges

Contact support@joyautomart.com or call +880 1886 799533 for the return reference and agreed delivery or collection instructions before sending goods. The operating office address is not automatically a returns warehouse.

Confirm return eligibility, required item condition, transport charges and any applicable deductions with JOY in writing before sending the item.

Refunds and replacements

Ask JOY to confirm the approved amount, remedy, refund method and expected processing date in writing. Keep your payment and return references until the case is resolved.

A return request, a payment-verification delay and a completed refund are different states. Do not make a second payment while an earlier payment is still being checked.

Cancellation and special orders

For cancellation before delivery, contact JOY with your order reference. Dispatched goods use the return process rather than a pre-dispatch cancellation.

Vehicle purchases, custom work, installations, imported sourcing and business-credit orders can have separately agreed terms. Request the applicable cancellation, return and warranty terms before committing.

Help and escalation

Email support@joyautomart.com with the order number, item, issue and requested remedy. To escalate an unresolved request, address it to the founder through the same channel. Never send card details, passwords or payment authentication codes.

Business contact

JOY Automart | Ahmed Arafat Joyadh, Proprietor

Operating office: 59/3/3 Purana Paltan, Dhaka 1000, Bangladesh

support@joyautomart.com | +880 1886 799533