Shipping and Delivery

Delivery destination and cost

Provide the complete delivery address and a reachable contact number through checkout or the private support channel. Confirm that JOY can serve the destination before payment.

An items-only total is not a delivered total. Delivery, installation and any applicable import charges must be identified in the written quote or order terms. A delivery amount that has not been quoted is not free shipping.

Stock, sourcing and timing

In-stock goods and sourced-on-request goods follow different fulfilment paths. A sourcing enquiry or indicative lead time is not a confirmed dispatch date.

Ask for the expected dispatch and delivery dates for your order, including any supplier, customs or installation dependencies. Delivery timing is confirmed for each order.

Tracking and delays

Review your order status after signing in. For missing tracking information or a delay, contact JOY with the order reference. A submitted booking or requested date does not itself confirm an appointment.

Receiving your order

Check the quantity, item reference and visible condition on receipt. Keep the packaging and delivery evidence if anything is missing, damaged or different from your order, then contact JOY promptly.

Delivery problems and returns

For incorrect addresses, delivery changes, non-delivery, damage or a return, contact support@joyautomart.com or +880 1886 799533. Refer to Returns and Refunds for the parts-return request process.

Business contact

JOY Automart | Ahmed Arafat Joyadh, Proprietor

Operating office: 59/3/3 Purana Paltan, Dhaka 1000, Bangladesh

support@joyautomart.com | +880 1886 799533