Delete your JOY Automart account

1. Delete it yourself in the app

Open the JOY Automart app and sign in. Go to the Account tab and scroll to Delete account. Type DELETE in the field, tap Delete my account, then tap Delete in the confirmation.

The account is erased at once and you are signed out on every device.

2. Or ask us to delete it

Email privacy@joyautomart.com with the subject Delete my JOY Automart account, from the email address your account uses, and include the phone number on the account if you gave one. We will confirm that the request is yours before we delete anything, then tell you when it is done.

3. What is deleted

Your account record: name, email address, phone number, profile details and sign-in credentials.

Every signed-in session on every device, and your login-attempt history.

Your saved parts and your customer profile.

AI agent keys you created, and the checkout records your agents opened (delivery name, phone number, address, email and order notes).

Quote requests you sent, including parts requests sent by your AI agent: they hold your email address, vehicle number and note.

Questions you asked ASK ONI that are held against your account, and any ONI answer reports you sent.

Test-drive, import and trade-in requests you made.

The account link on VIN lookups: the lookups stay only as anonymous counts, without your name.

4. What we keep, and for how long

We keep the records JOY must hold as accounting and contractual evidence. They are no longer linked to your account, but they keep what was part of the order or the sale itself.

Parts orders: the order number, items, amounts and payment status, and the name or email address the order was placed under. Your delivery address and order notes are removed.

JOY Auto Exchange sales, inspections and listings: the vehicle, the seller's name, phone number and email address that were part of the sale, the tracking code and the history of the sale. A listing that is already published keeps the seller's name shown on it.

Payment records and the spend record of AI agent orders: they stay with the orders they settled.

Sourcing requests that JOY's team has already started work on.

These are kept for as long as reasonably required for tax, audit, dispute, legal or regulatory purposes (see section 7 of the Privacy Policy at /privacy). A vehicle sale that is part-way through also keeps the contact details captured on its own lead so that the sale can finish; they belong to that transaction, not to your account.

5. Accounts that cannot be deleted from the app

Accounts that also hold a JOY dealer, workshop, vendor or staff profile, and owner or administrator accounts, are closed through support so that a business identity is never lost by accident. Email support@joyautomart.com and we will close it with you.

6. Data on your phone

The app also keeps your garage, your saved parts, your ONI agreement and your appearance choice on your phone. Signing out clears the saved parts, and deleting your account clears them and the ONI agreement too. Your garage and appearance choice stay until you uninstall the app. The cart is held in memory only.